Regional Provider Outreach Trainer (Rochester, NY)

Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NoneJob Family: Functional ExpertsWe are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Functional Analyst joining our team to support New York State Department of Health Medicaid Management Information System activities.In this role, you will perform the duties of a Regional Provider Outreach Trainer for eMedNY for the Rochester area.At GDIT, people are our differentiator. As a Functional Analyst supporting the Provider Services department, you will be trusted to represents the company to external and/or internal customers, answering product or service-related questions. Provide customer assistance and problem resolution to a wide variety of customers across business areas. Responds to non-routine customer calls, email and web inquires, providing a single point of contact for problems.In this role, a typical day will include:Provide training of the eMedNY billing requirements and software to NY Medicaid Providers

Develop training materials

Provide billing/enrollment support to providers in face-to-face encounters, phone consultations, group training, seminars and webinars

Present information at various provider associations meetings

Provide testimony for Medicaid fraud legal proceedings

Travel quarterly/yearly to the Albany, NY area for meetings/conferences

Perform other duties as necessary

REQUIRED QUALIFICATIONS:BA/BS degree plus 2+ years’ experience or 5+ years’ experience, or equivalent

Knowledge of Medical, Institutional and or Dental claims processing

Strong communication (oral & written), interpersonal, organization skills

Strong work ethics and flexibility. Ability to learn quickly.

Ability to work independently or as a part of a group.

Experience in provider support - related to claim processing software or clearinghouse experience

Working knowledge of all Microsoft Office applications, Outlook, Skype

Experience with Zoom, Microsoft Teams

PREFERRED QUALIFICATIONS:HIPAA transactions for claim processing, 837 I, P and D

Telecommuting Options:Telecommuting 100%

Travel Required:Travel 25%

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.