14 Aug
Crew Member/Shift Lead
Wisconsin, Madison , 53701 Madison USA

Which Wich Superior Sandwiches-Crew Members &/ or Shift leads

Choose Greatness We are looking for an individual with a fantastic personality who shows lots of “VIBE” whose high energy and sense of urgency is contagious. This role will be responsible for ensure all store standards relating to food production and customer service are adhered to on shift. This role will also assist in ensuring all menu builds, cash control and safety procedures are adhered to while on shift. The shift leader will provide outstanding customer service while complying with all company standards, ensure all assistance is provided quickly and proficiently to maintain company culture. This has the potential to be a development role to grow to the next level. Help support the management team in driving the team to be guest focused by focusing on the following behaviors: Be Fun. Be Clean. Be Right. Be Fast.

Essential Duties & Responsibilities:

Make happy people happier

Greet customers with energy and enthusiasm

Sample with a Smile

Exude the Vibe

Maintain great working attitude toward customers, responsibilities, and peers

Educate guests on Which Wich products and flavors

Fill orders with accuracy

Role model exceptional customer service

Role model all brand standards and procedures

Comply with established company policies and brand standards

Maintain proper hygiene and sanitation standards:

Ensure team members on shift maintain proper hygiene and sanitation standards

Ensure all County/City and State Health regulations are met and followed

Inventory Control:

Help maintain proper inventory

Ensure all food builds are made correctly and minimizes waste and shrink

Keep inventory storage areas Neat Clean and Organized

Maintain store cleanliness:

Ensure dining room; BOH; Kitchen and FOH is clean and safe

Ensure all guests areas are clean and safe

Keep bathroom area clean

Educate and role model store cleanliness standards and ensure they are met on an ongoing basis

BOH and (POS) Responsibilities:

Understand daily Point of Sale responsibilities; is responsible for cash management and safe security on shift

Understand necessary Back office reports and daily pulls

Manage staffing and sales on shift to meet store goals

Working understanding of currencies accepted

Ensure team is fun and friendly attitude during transactions

Understand and explain all current promotions to guests

Educate employees on in-store promotions and other marketing initiatives

Drive Store Sales Through:



Driving and encouraging repeat business

Encouraging team upsells

Team Development:

Maintain energetic and “A+” shifts

Encourage staff to exceed shift goals

Create and maintain a stable work environment and consistency in service offerings.

Communicate store sales goals to staff

Drive store sales goals

Role model proper behavior and upselling to team members

Keep open communication with management team regarding issues/gaps in procedures/ and customer service initiatives

Provide outstanding customer service on shift

Maintain a friendly and fun environment

Related keywords: mcdonalds, teen, fast food

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