Mountain Line is looking for an IT professional who enjoys supporting a variety of technologies in a dynamic, customer-oriented environment. Join our team today!
This is a full time, benefit eligible position (Medical, Dental, Vision, Vacation).
Starting Wage: $17.36 per hour
Please see website "www.mountainline.az.gov/jobs" to apply.
This is not a safety-sensitive position. The incumbent is required to fully comply with all safety rules and regulations established by Mountain Line.
To manage and support all information systems that Mountain Line requires, including phone systems, networks, applications, servers, PCs, copiers, and printers.
Administrative Services Division ensures that activities related to finance, human resources, information technology, procurement, grant management, compliance, and risk management are performed effectively and efficiently. The primary goal of administrative services is to direct, control and supervise the support services of the organization to facilitate its success by ensuring free flow of communication, compliance with various federal, state, and local polices, and efficient use of resources throughout the organization.
Job Purpose of an Information Technology Technician
Under the direction of the Information Technology (IT) Manager, the Information Technology (IT) Technician supports Mountain Line’s mission by performing basic troubleshooting and help desk duties.
Essential Functions & Responsibilities
Diagnose and resolve Personal Computer (PC) hardware and software issues
Document work order requests and resolutions in the help desk system
Assist with account adds/changes/deletions on multiple systems
Provide individual and small group training on the use of computers, peripherals, cellphones/tablets, and a variety of general and transit specific software applications
Stay up to date with industry trends through training, research, and use of test environments
Performs other duties of similar natures as assigned
Serve as backup for the Information Technology (IT) Specialist
Attendance should be regular and predictable. General employment policies with regard to vacation, sick, and unpaid leave apply. Occasional need to report to work on day off and work overtime.
The incumbent is required to safeguard sensitive and confidential information and data. Under direct supervision by the IT Manager, the incumbent is responsible for maintaining security on all Mountain information systems.
Knowledge, Skills, and Abilities
Knowledge and Skills
Knowledge of PC hardware, operating systems, software, and peripherals
Knowledge of IT industry practices
Proficiency in Microsoft technologies (including Windows, Office 365, Teams, OneDrive)
Knowledge of business English, spelling, and arithmetic
Provide excellent customer service to internal and external customers
Patient, approachable, and flexible nature
Organized and attentive to detail
Analyze, troubleshoot, and resolve problems associated with PC hardware, and software
Comprehend complex written and verbal instructions
Communicate clearly with staff, vendors, and other agencies
Demonstrate effective decision making and time management
Establish effective working relationships with a culturally diverse population
Participate in on call rotation, including weekends and holidays
Working Conditions, Exposure to Risks and Physical Dangers
This position requires physical effort such as walking, lifting, standing, and manual dexterity. Requires lifting of computer and network parts that are big and heavy. Requires walking from one office to another, from one cubicle to another, or to other areas of the premises. Requires crawling under small spaces to trouble shoot computer units.
Because of the potential exposure associated with the work, incumbents in this job are required to follow all Mountain Line safety procedures, manuals, and guidelines. Additionally, incumbents are required to properly don safety-related clothing, protective hard hats, gloves, footwear, tools and equipment, and other safety-related gear.
High School Diploma or GED, A+ certification, and 1 year of related experience; Associate degree in Information Systems or related field preferred; or any equivalent combination of education and experience.
Similar Work Experience: 1 year of similar work experience is preferred.
Licenses, Training and/or Certifications Required
Valid Arizona Driver’s License
Related CompTIA, Cisco, and/or Microsoft certifications preferred
Due to nature of position and potential access to confidential information, applicant must be able to pass a background check
Any combination of education, experience, and training that provides the required knowledge, abilities, and skill to perform the duties of the position.
This job description does not create an employment contract. It is intended to describe the general nature and level of work being performed by the person assigned to this position.
This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position may be required to perform any other job-related duties as requested by management.
Mountain Line is an equal employment opportunity employer.