Technical Service Representative/ Field Service Representative

Many states are eliminating the COVID-19 relief payments but we have openings.

For a limited time, we are offering $1000 sign on bonuses!

Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S. We currently have a career opportunity for a Technical Service Representative in the Milwaukee, WI and surrounding area.

The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance and onsite training of operation on assigned printer equipment throughout a

geographical territory. You’ll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day

Benefits and Perks:

Competitive Salary

Company paid vehicle provided

Comprehensive insurance offerings including Health, Dental and Vision; 401(k) matching program

Company Provided Tool Kit, Cell Phone and Laptop

Company Credit Card

Paid ST/LT disability

Paid Life Insurance Policy

Early Payday Options​

PTO

You will have the opportunity to join a team of service representatives who provide best in class levels of customer service. As a CES Technician, you’ll be an important part of what works which includes:

Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution

Installing and removing equipment

Technical and Mechanical Troubleshooting

Installing required modifications and engineering changes to ensure that the equipment is within specifications and to increase customer productivity

Working closely with and developing strong business relationships with the customer and client personnel

Conducting informal operator training as needed to improve machine performance

Completing all required reporting procedures related to the maintenance and repair of the equipment

Maintaining strong communication channels with scheduling team, parts team and phone support team to ensuring complete customer happiness relative to service delivery and machine performance

Using good business judgment in your daily operations to minimize operational expenses

Meeting established deadlines and reporting requirements associated with time reporting, expense reporting, call reporting, parts usage/inventory reporting, company car, credit card payments and other areas as required

Requirements:

2+ Years of driving in field experience preferred with 2-year electro-mechanical experience or trade school equivalent.

Deep understanding in mechanical operations, computers/software and hands on break/fix repair

We require an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory

Experience in diagnosing and repairing equipment failures

Strong computer repair skills with additional hands on experience with photo imaging, copier, document printer type equipment.

Experienced in operating a Multi-Meter and electrical/mechanical tools to replace or repair parts

Able to lift up to 50lbs, stand for long periods of time and the ability to put body weight on knees.

Excellent interpersonal skills (both verbal and written)

Confirmed excellent customer service experience

May require mixing of photo finishing chemicals

Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.