26 Aug
Field Engineer 4
Wyoming, Cheyenne , 82001 Cheyenne USA

Vacancy expired!

Location: Cheyenne WY Driving/Non-Driving:

Non-Driving Duration:

6 months Required Certifications:

None

Prescreen questions MUST be on top of every resume.

Prescreen Questions: (Minimum 1 year experience on all)
  • How many years' experience do you have with replaceable unit swapping?
  • How many years' experience do you have with image loading?
  • How many years' experience do you have with unit testing using a detailed script?
  • How many years' experience do you have with installing and servicing PC's?
  • How many years' experience do you have with Desktop Break/Fix?
  • How many years' experience do you have with Laptop Break/Fix?
  • How many years' experience do you have with Desktop Pinter fixes?
  • How many years' experience do you have with loading software with a script?
  • Job Description:
    • As a Field Engineer, you will work in a highly directed environment.
    • Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
    • You will also perform other non-troubleshooting duties.
    • Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

    Responsibilities:
    • PLS Support for calls such as Dell Client
    • Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
    • Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
    • May perform routine installs, moves, adds and changes as part of a directed team, including: Complex desktop and laptop break fix work
    • Whole unit replacement
    • Simple desktop printer fixes
    • Load software with a script

    Vacancy expired!


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