Resort Manager

Job Description

Resort Manager functions as the strategic business leader of property operations and acts as General Manager in hisabsence. Areas of responsibility include Front Office, Housekeeping, Recreation/Fitness Center and Spa, Security, Engineering, Food and Beverage and Transportation department. Position works with direct reports both on directorand department head levelsto develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. Resort Manager ensures that operations meet the brand’s target customer needs, ensuring high team member engagement, focusingon growing revenues and maximizes financial performance continuously assisting the department heads increatinginitiatives for increasing in-house capture ratios and revenues. As a member of the senior leadership team, developingand implementingproperty-wide strategies that deliver products and services to meet and exceed the needs and expectations of guest and team members whilst looking after the finances.

Previous experience in working in multicultural working environments and with diverse group of team members is needed as our Resort Manager is also responsible for managing the performance of the department heads that report to her/himand providingthe necessary support to them whilst looking at theeffectiveness and efficiency on all departments andactively supporting thedevelopment and growth of the department heads. Commitment to meeting and exceeding all key performance standards and measures is needed. Ability to balanceoperational needs, strategy implementation and business excellence will ensure success in this role. So , to keep it short, we are looking for someone really, reallygood and focused. As a key member of our pre-opening team, writing and revising SOPs and processes, driving recruitment and ability to work in an building site are skills that we look for.

Qualifications

• Degree in Hotel Management
• Previous experience as EAM / Hotel Manager / Resident Manager needed.
• Strong commercial/business acumen, passion for hospitality industry and new trends
• Passion for people development and customer care. We look for solid experiences in performance management, coaching and career development
• Results driven and focused. Ability to deal with multitude of tasks and diverse group of people is key to success in this role.

In return, we offer a great opportunity to make your mark in a company that is constantly growing and focusing on developing its people. From this position, with the right skill set and results delivered, your next step is to be a General Manager.