03 Sep
Desktop Support
Pennsylvania, Hanover , 17331 Hanover USA

Vacancy expired!

100% remoteContract Opening Can be done 40 hour or open to 20 hours per week Desktop Support Job Summary:The primary role of the Desktop Support Analyst is to provide on-site or virtual technical support services for clients and employees in business environments.Primary Responsibilities:

  • Provide hands-on hardware support, such as connecting computers to the wired network.
  • Install software, updates and upgrades on the computers and workstations on the network.
  • Configure new computers, reconfigure and re-purpose older machines and set up workstations for new employees.
  • Provide Help Desk support over the phone, through chat services, or via remote desktop support applications as well as in person.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
  • Install and support PC, Mac, laptop, tablet and mobile hardware and software (certifications from Apple, CompTIA, Microsoft or HDI are a plus).
  • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
  • Participate in hardware and software reviews and recommend purchases.
  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Analyze and make recommendations for hardware and software standardization.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
Qualifications: Technical Degree or related work experience Experience in Desktop SupportThe Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Vacancy expired!

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