03 Sep
Software Engineer
North Carolina, Greenville , 27834 Greenville USA

Vacancy expired!

Position: Software Engineer

Duration: Long-term

Location: Greenville, NC

  • Bachelor degree preferred
  • Minimum of 1 year of content management experience
  • 2 years experience authoring content using Adobe Experience Manager 6.5
  • 1 year experience using Adobe Experience manager XML editor - preferred
  • Proven ability to manage simultaneous, multiple high priority projects/initiatives
  • 2 + year experience working with cross functional teams
  • Strong technical aptitude and knowledge of XML, HTML and Javascript
  • Experience using Dreamweaver, Fireworks, Techsmith - Snagit and or Photoshop preferred
  • 1+ year formal content creation and/or editing experience preferred
  • UX experience or certification a plus
  • Proven strong attention to detail
  • Experience creating independent content based on a Content Fragment model.
  • Strong technical writing skills, understanding of content modeling and metadata
  • Exceptional and proven presentation, verbal, and written communication skills
  • Demonstrated and highly effective interpersonal, negotiation and decision-making skills
  • Able to meet with tight deadlines and work overtime when needed
  • Proven ability to work in a team environment
  • Strong technical support / troubleshooting skills and knowledge
  • Maintain a flexible work schedule (should be available during Customer Service hours of operation)
  • Formal content creation and/or editing experience preferred
  • Strong knowledge of customer digital support options and engagement
  • Results-oriented, able to meet deadlines and objectives with minimal guidance
  • Effectively translate written or verbal input from stakeholders into actionable written requirements and online support content
  • Familiarity with customer scripted composition and Verizon Wireless Voice Brand guidelines
  • Proficiency with MS Office and G Suite: Word, Excel, PowerPoint, Gmail, Drive, Sheets, Docs
  • Clear understanding of VZ call center KPI's/metrics

Vacancy expired!

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