03 Sep
Software Engineer
Vacancy expired!
- Bachelor degree preferred
- Minimum of 1 year of content management experience
- 2 years experience authoring content using Adobe Experience Manager 6.5
- 1 year experience using Adobe Experience manager XML editor - preferred
- Proven ability to manage simultaneous, multiple high priority projects/initiatives
- 2 + year experience working with cross functional teams
- Strong technical aptitude and knowledge of XML, HTML and Javascript
- Experience using Dreamweaver, Fireworks, Techsmith - Snagit and or Photoshop preferred
- 1+ year formal content creation and/or editing experience preferred
- UX experience or certification a plus
- Proven strong attention to detail
- Experience creating independent content based on a Content Fragment model.
- Strong technical writing skills, understanding of content modeling and metadata
- Exceptional and proven presentation, verbal, and written communication skills
- Demonstrated and highly effective interpersonal, negotiation and decision-making skills
- Able to meet with tight deadlines and work overtime when needed
- Proven ability to work in a team environment
- Strong technical support / troubleshooting skills and knowledge
- Maintain a flexible work schedule (should be available during Customer Service hours of operation)
- Formal content creation and/or editing experience preferred
- Strong knowledge of customer digital support options and engagement
- Results-oriented, able to meet deadlines and objectives with minimal guidance
- Effectively translate written or verbal input from stakeholders into actionable written requirements and online support content
- Familiarity with customer scripted composition and Verizon Wireless Voice Brand guidelines
- Proficiency with MS Office and G Suite: Word, Excel, PowerPoint, Gmail, Drive, Sheets, Docs
- Clear understanding of VZ call center KPI's/metrics
Vacancy expired!