03 Sep
NOC Engineer Level III
Massachusetts, Milford , 01757 Milford USA

Vacancy expired!

Job Title: NOC Engineer Level 3 Job Location: Milford, Massachusetts (On-Site) Job Type: Full Time Job Description:

  • Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
  • Design plan, and implement solutions using the latest technology
  • Thorough understanding of client/server applications architecture
  • Configuration, management, and troubleshooting skills for routers, switches, and firewalls
  • Administering LAN/WAN security, anti-virus and spam control measures
  • Handle all NOC Type activities such as recurring alerts for failed backups, outages, patching, etc.
  • Network troubleshooting
  • Provide innovative technical solutions to complex hardware/software problems.
  • Understand and Deliver Managed Services offerings
  • Understand and follow processes and procedures
  • Provide detailed and effective communication to internal and external customers
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
  • Conduct throughput analysis, problem solving, and infrastructure planning
  • Participate in various client projects intended to continually improve/upgrade technology infrastructures
  • Ability to follow through with tasks, projects, troubleshooting with little supervision.
  • Serve as technical point of contact on customer engagements, and internal projects
  • Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
  • Handles several tasks simultaneously (ie: pre-sales, troubleshoots and develops internal network, responds to emergencies).
  • Communicates with Director of Technical Services all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager.
  • Assist in creating and documenting policies and procedures.
  • Understand SLAs in a production environment and proactively strive to meet the commitments.
  • Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
  • Supports and conducts self in a manner consistent with customer service expectations.
  • Tests, evaluates, and develops new products, offerings, and solutions.
Preferred:
  • Experience with Sr. Roles and On-Prem Exchange
  • Must have Active/Hands on experience configuring and troubleshooting Server OS, Exchange & Network Connectivity
Minimum Qualifications:
  • Minimum of 3-year engineering experience building could infrastructure
  • BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable. Other Required Qualifications
  • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
  • Azure or AWS Certification
  • Experience with Windows 2012, 2016 & 2019 Server role
  • Experience with tools such as Mimecast, Cisco Umbrella, Sophos, etc.
  • Experience with RMM tools such as Datto Autotask
  • Experience with Office 365 and cloud solutions (Azure/AWS).
  • Experience troubleshooting email related issues
  • Must have the ability to handle multiple tasks and priorities
  • Must have strong interpersonal communication and team-based skills
  • Must have strong documentation skills
  • Must have exceptional oral and written communication skills
  • Critical attention to detail and solid creative problem-solving skills.
  • Ability to perform intermediate root cause analysis.
  • Ability to consistently follow policies and procedures. .
  • Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
  • Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
  • ITIL Foundations Certification considered a plus
Interested candidates can send their updated resume at Humera@agile-techlabs.com

Vacancy expired!


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