03 Sep
NGDE System Administrator
Virginia, Alexandria , 22314 Alexandria USA

Description Job Description:Leidos is seeking System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will maintain the Next Generation Desktop (NODE) thin client back-end infrastructure and provide customer support for thin clients, NODE profiles, and session connections. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.Primary Responsibilities

  • Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
  • Provide support implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems.
  • Maintain the NODE thin client back-end infrastructure and provide customer support for thin clients, NODE profiles, and session connections.
  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Establish comprehensive availability and capacity management solution using lessons learned
  • Develop solutions to technical issues.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
  • Support customer requirements in a 24/7/365 environment and schedule.
  • Update operations and maintenance documentation for 24/7/365 personnel. Update operations and maintenance documentation for 24/7/365 personnel.
Basic Qualifications
  • Experience with interacting with customers to handle service inquiries and problems.
  • Experience working as a Tier 2 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
  • Knowledge of IC IT standards and best practices.
  • Experience troubleshooting issues in a growing environment.
  • Experience with maintain NODE thin client back-end infrastructure and providing customer support for thin clients, NODE profiles, and session connections.
  • Experience with log reviews, incident analysis, and identification of issue trends
  • Time management skills.
  • Strong oral and written communications skills.
  • Track record of working effectively within a team, and support to peers toward improved processes and results.
  • Experience with support ticket management systems.
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
  • The candidate must have Bachelor's Degree with 4-8 years or a Master's Degree with 2-6 years of prior relevant experience. Years of experience maybe used in lieu of a degree.
  • US Citizenship is required.
  • TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.
Preferred Qualifications
  • Foundation of knowledge around AWS cloud services and the cloud ecosystem
External Referral Bonus:EligibleExternal Referral Bonus $:5000Potential for Telework:NoClearance Level Required:Top Secret/SCI with PolygraphTravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Systems AdministrationPay Range:


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