03 Sep
Genesys Cloud Engineer - Remote / Telecommute
North Carolina, Cary , 27511 Cary USA

We are looking for

Genesys Cloud Engineer - Remote / Telecommute for our client in

Cary, NC

Job Title: Genesys Cloud Engineer - Remote / Telecommute

Job Location: Cary, NC

Job Type: Contract

Job Description:
  • 8-10 years of experience with contact center technology and platforms (i.e. Amazon Connect, Genesys PureCloud, Cisco UCCE etc.) with a good understanding on modern cloud architectures and design.
  • Implementation & Design experience of Contact Center technology & ability to interact with the client to understand business requirements which will be both functional and technical.
  • Administration of Contact Center Platforms likes (Genesys, Cisco, Amazon Connect). IVR development, call flows, route points, Interactions, Agent endpoints, Queue & Skill management, Script changes, Campaign/ Application schedule as per business requirement etc.
  • Strong knowledge on Omnichannel & Digital eServices (Email, Chat, SMS).

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