03 Sep
NOC Analyst
Illinois, Rollingmeadows , 60008 Rollingmeadows USA

Job Description - NOC Analyst Global NOC Analyst Essential Duties and Responsibilities

  • Perform proactive and reactive network/infrastructure monitoring and health checks to minimize service disruptions and impact to end users
  • Serve as primary contact in identifying issues, troubleshooting/correlating issues, assessing impact and coordinating resolution
  • Engage teams for troubleshooting, drive efficient resolution of issues
  • Document all activities in ticketing system and shift turnover logs
  • Develop and maintain documentation that provides for efficient NOC operations (including maintaining inventory of sites, contacts, infrastructure and processes)
  • Continued development of knowledge and skills in network and system administration
  • Must have demonstrated ability to troubleshoot and isolate problems between network, server, and applications
  • Multi-tasking skills are essential. Ability to manage multiple problems and calls with minimal mistakes, ensuring proper priorities are maintained through resolution
  • 3 or more years related experience
  • Knowledge and experience with monitoring tools (Solarwinds Orion or Microsoft Systems Center Operations Manager (SCOM) a plus)
  • Technical aptitude and troubleshooting skills a must. Knowledge and experience with a variety of operating systems, hardware, applications and tools
  • Knowledge of the OSI model and experience with Cisco networking technologies (CCNA, other Cisco certifications a plus)
  • This position requires communications to be drafted and sent to large audiences, professional written and verbal skills a must have
  • Good working knowledge of all aspects of Microsoft Operating systems and related products using the Microsoft Windows platform (MCSE certification a plus)
  • Experience with virtualization (VMware) and Citrix suite of products
  • Knowledge of Active Directory, DNS, WINS, DHCP, Server 2012/2016 and troubleshooting tools including performance monitoring
  • PowerShell knowledge a plus
  • Willingness to work any 24x7/365 shift on a rotating schedule, and must be flexible to cover other shifts as needed for proper NOC coverage (including weekends and holidays)
  • Capability to work from home (Requires internet connection).
  • Outstanding communication/interpersonal skills and ability to interact with all levels of an organization to resolve issues
  • Ability to manage stress and work effectively in a fast-paced environment
  • Must be self-motivated and able to work with minimal supervision
  • Must work well in a team environment and assist team members based on fluctuating workload
  • Actively seeks out tasks that help develop skills, knowledge, and maturity of NOC operations
  • Excellent written, verbal and communication skills
Desired Skills
  • Experience in a NOC or IT operations environment
  • Ability to translate technical information into business language
  • Experience managing technical bridge calls for outages and major issues
  • Experience managing Microsoft SQL Server and IIS a plus
  • Working knowledge of Exchange environments
  • Must have strong communication skills, good interpersonal skills, ability to work within a large organization and possess excellent time management skills

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