03 Sep
Help Desk
Alabama, Birmingham , 35201 Birmingham USA

Vacancy expired!

Help Desk Analyst

Birmingham, AL


1-3 years

$15-20/hr Synergis is seeking a Help Desk Analyst for our Fortune 500 client known for excellent customer service and high reliability. The Help Desk Analyst position is responsible for providing the front-line, single point of contact for customers requiring assistance from the Technology Organization (TO) for issue resolution, service request fulfillment, and new events. The RLC analyst must combine World Class customer service and technical skills to ensure that TO’s customer’s needs are handled on the initial contact, as often as possible. The RLC analyst must ensure that all incidents are completely and appropriately documented so that trend analysis and call avoidance analysis can be completed. This position is a technical expert who consults on and resolves technology issues for clients and develops solutions. This position is critical for ensuring that customers’ technology needs are met and that customers are satisfied.

Help Desk Analyst Required Experience and Skills:• Exceptional analytical abilities and problem-solving skills• Ability to manage multiple tasks and multiple priorities• Ability to make decisions with little or no management input and in absence of prior existing guidelines• Self-starter, initiative, and independent thinking• Strong customer service skills• Strong oral and written skills

Help Desk Analyst Desired Education and Skills:• B.S. degree in a technology-related field preferred• 1 to 3 years experience in computer/technology field, preferred• Thorough knowledge of information technologies and an understanding of infrastructure and telecommunication transport• Comprehensive knowledge of LAN/WAN technology• Working knowledge of mainframe technology and associated applications• Working knowledge of access technologies, and telecommunication terminology• Comprehensive knowledge of Remedy Event Management System Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years. For more information about Synergis, please visit the company website. Synergis is an Equal Opportunity employer.

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