03 Sep
Help Desk Specialist, Mid
Louisiana, New orleans , 70113 New orleans USA

Vacancy expired!

Description Job Description:The selected candidate will receive a $5K Sign On Bonus!Job DescriptionThe qualified candidate will conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Other duties and responsibilities include:

  • Troubleshoot, resolve, and/or escalate technical issues.
  • Open and close tickets.
  • Correlate events and incidents for management of Information Technology (IT) Services.
Basic Qualifications:
  • High school Diploma or General Equivalency Diploma (GED) and 1 year of relevant experience
  • Active DOD Secret clearance
  • Experience in IT customer service including 1 year of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Information Assurance Technician (IAT) Level II
  • Must possess MTA for Windows OS certification
External Referral Bonus:IneligibleExternal Referral Bonus $:Potential for Telework:NoClearance Level Required:SecretTravel:Yes, 10% of the timeScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:SCA Computer SupportPay Range:

Vacancy expired!


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