03 Sep
Clubhouse Customer Service Facilitator (Part-Time)
Arizona, Flagstaff / sedona , 86001 Flagstaff / sedona USA

Vacancy expired!

Clubhouse Customer Service Facilitator (PART-TIME)

Provide Members, Guests and Visitors with a superior level of service while performing administrative and operational functions. Assist in providing a welcoming and safe environment for Members, Guests and Visitors. Upbeat environment, looking for a professional candidate. Immediate opening, apply today and be part of our team!

Essential Job Responsibilities

The job responsibilities listed are typical examples of the work performed by this position.

Guest Services

Greet Members, Guests and Visitors with the highest level of respect, courtesy and hospitality.

Perform new Member Orientation: obtain and enter all required Member information into the Clubhouse database, provide the Clubhouse Rules & Regulations Document and provide a tour of the facility.

Address basic questions about the Clubhouse.

Administrative Duties

Process various Clubhouse forms, transactions and associated fees as required.

Process daily Petty Cash.

Administer Clubhouse Rules and Regulations with respect and kindness. Document and escalate incidents and rule violations as needed.

Be responsive to Member feedback, suggestions and complaints. Document and escalate to Management as necessary.

Operational Duties

Regularly inspect Clubhouse and recreation amenities for cleanliness, safety and maintenance. Document and notify Management of safety issues and maintenance needs immediately.

Ensure the Member Service Desk and all areas of the Clubhouse are routinely maintained to the highest appearance standards.

Answer the Clubhouse phone promptly, take messages and redirect calls as needed. Phone must be with the Team Member at all times.

Complete assigned Daily Clubhouse Checklist items to ensure the Clubhouse is properly opened, maintained and closed per shift responsibilities.

Perform Pool and Spa water testing procedures. Notify Management of pool maintenance issues or test result variances.

Ensure supplies available to those visiting the Clubhouse are always stocked and neatly displayed.

Fully support Social and Private Events whenever possible where maintaining daily responsibilities is not compromised.

Attend mandatory trainings and/or meetings.

Performs other duties as assigned.

Education, Experience & Skills

High School Diploma or equivalent required.

1-2 years prior Customer-facing role and/or prior customer service role.

Integrity to maintain Clubhouse, Member and Committee confidentiality.

General knowledge of computer software use and navigating through screens and/or applications.

Ability and willingness to learn and execute Clubhouse specific computer programs. Hands on and written training material will be provided.

Responsive, organized and have effective listening and communication skills.

Ability to collaborate and to work unsupervised.

Physical demands include ability to lift to 25 pounds with or without reasonable accommodations, bending, kneeling (e.g. picking up towels, restacking weights, moving patio furniture and equipment as needed, water testing, sweeping, taking out the trash), regular walking through all areas of the Clubhouse.

Proficient in English.

Work Schedules and Hours

Part-Time

Shifts are available days, evenings, weekends and some holidays. Closed: Christmas Day, New Year’s Day, Thanksgiving and Easter.

Sick pay accrual

All candidates are subject to pre-hire proficiency tests. Selected candidates are subject to a pre-hire drug screen and background check.

Please provide at least three (3) references with related contact information.

About HOAMCO - Since 1991, HOAMCO (Homeowners Association Management Company) has successfully handled every aspect of community association management.

Vacancy expired!


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