10 Sep
Sr Tech Support Specialist - 2nd Shift - La Crosse, WI
Vacancy expired!
At
Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services. There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work. sm The Sr Tech Support Specialist will be responsible for monitoring and maximizing the availability and continuity of LHI's Infrastructure and Applications. This function monitors LHI's critical systems, coordinates the processes and activities to restore service after an incident occurs and facilitates root cause identification and remediation. Schedule will be: 3:00 PM - 12:00 AM CST, Tuesday - Saturday Primary Responsibilities:- Monitoring Infrastructure, Apps and Jobs and validate overall environment health
- Acknowledge, validate, and correlate monitoring alerts.
- Proactively monitor and trend component/application/product performance and degradation
- Identify impact and prioritize incidents based on LHI definition and guidelines
- Initiate and facilitate High Priority Incident Management War Rooms
- Utilizing general knowledge of server, network, database, storage, web, and load balancing technologies to direct restoration efforts.
- Provide Alert on, status of and explanations of High Priority incidents to IT team and business stakeholders.
- Perform manual application testing to ensure systems are available and functioning.
- Complete 'check-out' of all critical applications after change and incidents to identity possible business impact
- Participate in Change/Release Checkout verification
- High School Diploma/GED equivalent
- 2+ years of relevant IT experience
- Availability and flexibility to work between the hours of 3:00 PM - 12:00 AM CST, Tuesday - Saturday, in addition to on-call requirements
- General knowledge of IT Infrastructure (servers, network, database, storage, web applications, and load balancing technologies)
- General knowledge of web, application and data architectures
- Proficiency in Windows, Microsoft Office Suite, Internet Explorer.
- Track record of learning new tools and technologies
- US Citizen with ability to obtain a DOD Security Clearance
- You will be asked to perform this role in an office setting or other company location.
- If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.
- Detail and results-oriented, with ability to adhere to operational process and procedures
- Strong verbal and written communication skills and ability to interface with Senior leaders
- Proactive and self-motivated, passionate, team-player
- IT Operations Experience (Infrastructure, Application or Operations Center)
- Incident and Problem Management experience
- ITIL Certification
- Understanding of existing LHI technology and business operations
- National Career Readiness Certificate
Vacancy expired!