NETWORK ENGINEER I

Location: Tulsa, OK Description: Our client is currently seeking a NETWORK ENGINEER I Description: This position will be responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), DIA, Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers. The Main Responsibilities

• Complete activations for external customers with some oversight.
• Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops
• Troubleshoot post-activation issues.
• Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.
• Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.
• Maintain and support the network infrastructure.
• Update all systems and databases with careful attention to detail.
• Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.
• Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Maintain a commitment to safe practices and hold others equally accountable.
• Complete designated amount of work in a specified timeframe with a high degree of quality.
• Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
• What We Look For in a Candidate

• Associates degree or equivalent education and relevant experience.
• 5+ years of related experience or equivalent.
• May require technical certification.
• Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
• Understanding and ability to interpret Circuit Designs
• Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM
• Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points
• Beginner experience working with Internet and Private Network Solutions
• Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches
• Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
• Beginner experience configuring CPE Routers and Switches

• Telecommunications or other relative field of study/work
• Experience with SDWAN activations, troubleshooting and turn ups ? Viptela experience is a major plus
• Certifications on related telecom or networking field (2 certifications preferred - Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))
• Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
• Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR)
• Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
• Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
• Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
• Fundamental knowledge of all Ethernet Topologies.