Virtual Travel Career Program, Travel and Lifestyle Services (Starting in October!)

DescriptionYou lead the way. We’ve got your back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.Get a first-class start to your travel career.If you have a flair for exceptional customer service, an aptitude for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. #TeamAmexOnce you’ve completed the training, you will be ready to take whatever travel request comes your way. Here’s just some of what you could be doing each day:You will delight our Premium Card Members with unforgettable experiences

As a consultant, you will refine your knowledge of customer needs by asking personalized fact-finding questions to deliver an innovative and extraordinary service through multi-channel servicing

You will receive in-depth training to enable you to be a travel expert. You will learn to know where to look to find the information you need to assist travelers with their changing travel plans such as trip cancellations, re-bookings, and exchanges.

You will troubleshoot any customer issues relating to the use of the travel website and expertly guide customers while they navigate around the site

You will research, plan, and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements

You will communicate new and existing product offerings and value propositions relevant to the Card Member, to curate recommendations 

At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise

You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty

What you need to thriveProven ability to provide premium customer service, ideally in a call center environment

Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles.

Travel Agency, Travel Reservations, Cruise and Tour experience is a plus

A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills

Natural consultative skills, with the ability to offer confident recommendations

Sufficient geography knowledge

The resilience and composure to remain positive under pressure and constantly evolving circumstances

Ability to effectively explore Card Member issues and offer the best creative solutions with a view to resolve on the first contact

A mathematical mind with an eye for detail and accuracy

Proficient computer skills are necessary, as you’ll be using multiple tools and systems daily

Excellent time management & multi-tasking skills

High level of integrity to work with customer information and treat it sensitively

Ability to collaborate in person with colleagues of all levels

Ability to thrive in a metric driven and team-based environment, with a healthy drive to meet and exceed goals

The flexibility to work shifts, including nights and weekends; we service our Card Members 24 hours / 7 days per week

Additional Requirements:A secure home office free from background noise or other distractions

Residence in one of the states where we currently hire (excluding Alaska, California, and Hawaii)

Flexibility to work in a 24/7 environment (may include night and weekend shifts)

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Job: TravelPrimary Location: United StatesOther Locations: US-Tennessee, US-Alabama, US-Vermont, US-Nevada-Amex - for internal use only, US-Pennsylvania, US-Delaware, US-Oregon, US-North Carolina, US-Louisiana, US-Idaho, US-South Carolina, US-Montana, US-West Virginia, US-Oklahoma, US-Mississippi, US-Texas, US-Wisconsin, US-Washington, US-Illinois, US-North Dakota, US-New York, US-Missouri, US-New Mexico, US-South Dakota, US-Oregon-Portland, US-Nebraska, US-Indiana, US-Colorado, US-Wyoming, US-Rhode Island, US-Florida, US-Arkansas, US-New Hampshire, US-Minnesota-Amex - for internal use only, US-Maryland, US-Michigan, US-Arizona-Arizona, US-Kansas, US-Connecticut, US-Virginia, US-Georgia, US-Iowa-Amex - for internal use only, US-Massachusetts, US-UtahSchedule Full-timeReq ID: 21022472