Project Manager

Description SUMMARY: The Project Manager II is a liaison between the client, sales, and internal operations. The Project Manager will be responsible for following the order from inception to installation. Project Managers are the single point of contact with the client regarding Broadband, POTs VoIP, and complex product installations. They are responsible for order quality, accurateness, and driving all forecasted revenue assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Responsible for the creation, coordination, and completion of projects. Plans, executes, monitors, controls and oversees all aspects of projects.Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project with team members and stakeholders. They will also be responsible for negotiating and managing any changes.Reviews and audits orders from sales support to ensure correct paperwork and accuracy. Manages the return to sales process until a clean order package has been established.Prepares order configurations for provisioning and installation teams. Ensures that documentation is free of errors.Ensures all accountable parties meet agreed upon installation dates as required. Demonstrates the ability to set expectations for client, hold all parties accountable to the expectations, and address any inquiries that may arise throughout the install process. Tracks and reviews vendor, field technicians, and other third-party deliverables. Proactively manages change in project scope, identifies potential crises, conflict resolution, and devises contingency plans. Drives resolution of installation issues and jeopardies to ensure services are generating revenue as quickly as possible.Demonstrates proven problem-solving ability and holds our company accountable to resolve issues in a timely manner.Establishes, coordinates and maintains excellent working relationships with co-workers, partners, and various levels of client department leadership. Conducts welcome calls with clients and partners. Communicates all status and activities throughout the process.Acts as the liaison between BullsEye and client, serving as the client advocate and main point of contact. Conducts project post-mortems and creates a recommendations report in order to identify successful and unsuccessful project elements.Uses project management tools to effectively manage project progress and adjust work as required.Ability to multi-task and manage various project elements simultaneously.EDUCATION and/or EXPERIENCE Minimum of a 4-year degree; 3 - 5 years' experience or equivalent combination of education and experience working in order management, provisioning (VoIP, Broadband, Voice), customer service, telecommunications, or VoIP installation/consultation is required. Strong Data knowledge and experience with VOIP and complex product implementations including SD-WAN, Managed Security, and IoT. Certification or experience in any of the following from a reputable vendor is preferred: Net+, DHCP, IPv4, LAN/WAN. Working knowledge of a document management system to manage a busy and ever-changing calendar is essential. Intermediate working knowledge of Microsoft Office Suite is required. Demonstrated ability to multi-task between systems. Requirements Project Management, VoIP, Implementation Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).