Winter 2021/2022: Guest Services Agent

Job Title: Winter 2021/2022: Guest Services AgentJob Status: SeasonalCompensation and Benefits: Compensation: Proposed hiring rate of $15.00 to $15.50+, actualpay will be adjusted based on experience. Benefits: This is a seasonal position eligible for season pass foremployees/dependents and privileges at several other resorts. Severaldiscount programs (i.e. food & beverage, retail/rental, tickets,etc.) also available.Job Summary:The Guest Services Agent role is a part of the Guest Services Department andis responsible for the delivery of the highest quality customer service andsales in Copper Mountain's Guest Services locations.You will be working within a small, dynamic team and wil l be expected to beproficient in the Guest Services areas of our business.Integrity of the highest order is required and you are incorruptible,abiding by Copper's privacy policy as well as protecting the business bymaintaining the pricing structure even in the face of pressure from peers andguests.In addition to interacting with our guests who range from day visitors, toconference delegates to event participants and homeowners, winter season isa time of high guest volumes where you will be required to provide excellentservice while fulfilling projects and selling many different services andproducts including Rental Equipment, Season Pass and Ticket Sales, RetailSales, Ski and Ride School Fulfillment and Sales, assisting with RentalBoot Fitting, data input/re-keying, and cleaning & tidying front andback of house areas.Your honesty & integrity are on display every day, be it talking withguests about the right activity or pass product for them, protecting ourretail inventory by being ever-alert or informing your supervisor that yourreports are not balanced.You have the guest interests at the front of your mind at all times,actively listening to the guest and then suggesting the appropriateproducts/services that will ensure a great guest experience.You believe that guest loyalty is gained from providing consistent, qualityservice & care. You are committed to do whatever it takes to find an answer."I don't know" is not in your vocabulary!You are a committed team player, jumping in to assist teammates if the lineis long, or if your skills & knowledge are needed. You know that theteam's success is greater when all members are aligned. You anticipate ourguest and your colleagues' needs and this means you will jump from one areaof our business into another without a second thought even if it is assistingother departments.You attend each shift with a positive attitude, knowing that the guest comesfirst You can remain upbeat even when you have been asked the samequestion 50 times! You actively engage each and every guest, showing themempathy, animation and care, all the while being an eager advocate of theresort.You understand that you are in a role which includes being a front-of-houserevenue collector for many departments and each and every interaction with aguest is an opportunity for you to both; a) display your belief in theproducts and services offered by Copper and our partners, and b) helpensure the continued financial success of Copper Mountain.You relish every guest interaction and see a challenge ready to be solved, asale to be made or a future promoter to be created in every guest interaction.There are no problems, just solutions waiting to be discoveredBasic Requirements:Must be able to lift and carry items up to 50 lbs.Promotes workplace safety and is knowledgeable in and follows all safetyrequirements and policiesYou are able to work any hours of the day, any days of the week. You will beavailable ALL weekends and holidays understanding that they are criticaloperational times.The employer is an affirmative action employer and that age 40 andover, color, disability, gender identity, genetic information,military or veteran status, national origin, race, religion, sex,sexual orientation or any other applicable status protected by state