13 Sep
Help Desk Analyst I
Iowa, Des moines , 50309 Des moines USA

Vacancy expired!

Description Our client is looking for a Help Desk Analyst Level 1 - Targeting strong customer service skills with technical aptitude. Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Requirements
  • 6+ months of help desk experience
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented
Requirements - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications- Background in user administration and bug fixing in a client server environment- Foundational knowledge in Hardware Troubleshooting- General familiarity with customer service- Basic Troubleshooting experience highly desired- Solid understanding of Computer Hardware- Adeptness in Basic Network Troubleshooting- Demonstrated knowledge of Break Fix- Expertise in hardware & software installation- Basic Troubleshooting experience- Comprehension of basic networking concepts- Strong problem-solving skills- Experience with IT support ticketing systems Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

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