14 Sep
Service Desk Analyst
Kentucky, Louisville , 40201 Louisville USA

Vacancy expired!

Role: Service Desk Technical Support Analyst

Duration: 3 Months

Location: Louisville, KY

DescriptionProvides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.Logs all issues with appropriate documentation as requested by Level II and III support teams.Routes calls to appropriate support teams as per described troubleshooting steps.Monitors and escalates issues until resolution, closure or the appropriate group has accepted.Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover). ?

Note: This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, SPECTRAFORCE and the assigned client reserve the right to revise the job or to require that other or different tasks be performed as assigned.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at NAhr@spectraforce.com if you require a reasonable accommodation. For the full list of our open positions, please check www.spectraforce.com

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