14 Sep
Customer Service- Product Support
Iowa, Dubuque , 52001 Dubuque USA

Vacancy expired!

CUSTOMER SERVICE REP 2- PRODUCT SUPPORT

WAGE: $22.59-$23.50/HR

LOCATION: REMOTE, DUBUQUE, IA

DIRECT HIRE: FULL TIME, 1ST SHIFT

RESPONSBILITIES:

Providing technical support to customers using web application

Identify problems with software applications and present solutions

Respond to inquiries from vendors, end- users, administrators, and insurance carriers

Research and resolve issues

Provide exceptional customer service timely

Perform product research

Manage specific projects

Escalate issues thru proper channels as needed

QUALIFICATIONS:

Exceptional customer service skills

Proficient with MS Office

Exceptional listening skills

Ability to multi task

Possess a positive, proactive attitude

Basic HTML experience a plus

VB experience a plus

Understanding of HIPPA compliance regulations

BS degree preferred

Vacancy expired!


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