16 Sep
IT Deployment Technician
Vacancy expired!
Job ID: 2113498
Location: OKLAHOMA CITY , OK , US Date Posted: 2021-09-09Category: Engineering and SciencesSubcategory: Field TechnicianSchedule: Full-timeShift: Day JobTravel: Yes, 10 % of the TimeMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: Public TrustPotential for Remote Work: YesDescription SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support. Candidates will be a key part of a team of IT professionals who provide hardware and software support for the FAA. Candidate will perform tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues. Responsibilities:- Handle service inquiries and problems to include performing customer support activities involving the installation, modification, and repair of Windows based PCs, peripheral equipment, and COTS applications.
- Resolve incidents and task through the Remedy ITSM Tool.
- Documents, tracks, and monitors technical problems to ensure a timely resolution
- Identifies and researches solutions to technical problems.
- Able to diagnose and repair products by replacing worn or broken parks and making technical adjustments.
- Create knowledge base articles to document troubleshooting steps
- Package equipment for shipment
- Bachelor's Degree in related discipline and three (3) years related experience; 11 years of relevant experience in lieu of a degree.
- HDI-DAST Certification or the ability to obtain a HDI-DAST certification within 60 days of hire.
- Must have the ability to obtain and hold a Public Trust clearance.
Vacancy expired!