16 Sep
SFDC tech lead
Maine, Portland , 04101 Portland USA

Vacancy expired!

About Quinnox Quinnox is a global IT services organization headquartered in Chicago, USA with presence in Europe, Middle East and India. We are an Agile, Midsize CMMI Level 5, ISO 9001:2008 and ISO 27001:2013 certified organization, working with Fortune 500 clients and have successfully executed projects in over 40+ countries across the globe. Location : Portland MEJob details :
  • 8+ years' Experience in salesforce Lightning components, Aura framework, Lightning web Components, dynamic forms/actions & Apex.
  • Expertise in SFDC technology, able to analyze Problems and provide Solutions.
  • Experience working on Cloud technologies, SFDC integrations.
  • Able to understand APEX and JS code, experience on SFDC configuration and its governor limits.
  • Excellent communication skills – English.
  • Excellent presentation skills – English.
  • Be a team player also coordination between different teams
  • Confident in expressing own thoughts, opinions & asking questions for clarifications (speak up during meetings)
  • should be a certified salesforce Administrator and salesforce Platform Developer II, any additional certifications are a plus.

Roles and Responsibilities
  • Responsible to ensure Support related tasks are evenly distributed and that prioritized items are assigned ownership within the team
  • Communicates with Service Manager/Superiors on SLA reporting, highlights risks and unplanned Service Variations
  • Responsible for managing the SFDC Support Kanban
  • Fulfils service requests with clear associated SLAs
  • Analyze defects & diagnose solutions requiring “Level 3” support
  • Responsible for production support & problem ticket creation
  • Support KPIs tied to SLAs
  • Oversees Knowledge Transfer of deliverables prior to incorporating them into Production Support
  • Ability to work independently and take ownership.
  • Escalate issues and concerns with Scrum Master and product owner/s.
  • Deliver quality work within a minimum timeframe.

Vacancy expired!


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