16 Sep
Salesforce Administrator
Vacancy expired!
Responsible for working with stakeholders to define processes and customize the Salesforce Platform. Will help users get the most out of Salesforce by making the platform work for specific user needs. The Salesforce Administrator will bring innovation by automating business processes, creating reports and dashboards, training users on Salesforce, and staying on top of platform updates, and potential system implications related to the Salesforce release upgrades.
FH HeartbeatAt Food for the Hungry, we operate under a set of guiding principles we call “The Heartbeat.” This includes our Values, Vision and Purpose, which serve as the explanation of who we are and how we work as an organization. Together we follow God’s call responding to human suffering and graduating communities from extreme poverty.Principal Responsibilities Administration of the Salesforce environment, responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflows, process flows, record types, validation rules, approvals, dashboards, reports, etc. Providing support to Salesforce users in all groups to resolve issues with Salesforce and related applications. Implement and maintain integrations between Salesforce platform and other internal/external business applications. Maintain system documentation and Salesforce policies and procedures. Conduct regular audits, manual or automated data entry/data clean-up, integrity issues or opportunities for process improvement as required. Analyze business needs in order to Identify opportunities for application optimization, integration, redesign, or development. Research best tools and features to use to meet business needs. Collaborate with project managers to identify project milestones, tasks, and required resources to develop a detailed project plan. Environments management and support. Enforce Salesforce security best practices. Support and troubleshoot production issues, as needed. Identify production risks and areas for improvement; prioritizes, designs, documents, and facilitates successful implementation and adoption of new processes. Train other users in new or existing Salesforce functionality and monitor adoption. Take a leadership role in Salesforce related projects serving as a liaison between key business units and technical resources, guiding conversations, proposed solutions and helping direct and/or manage project resources. Other duties as assigned.Job Level Specifications Vibrant personal relationship with Jesus Christ and Christian commitment to serving the poor and in full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose. Able to work in a fast-paced team environment and independently with great attention to detail. Able to work in a formal process structured environment and to plan and coordinate work. Results-focused with a strong work ethic. Interact with users from different cultures and within all levels of the organization, employing a high degree of tact and diplomacy to promote an excellent customer experience. Collaborate with in house developers to complete any tasks requiring the involvement of the team. Deep understanding of the Salesforce platform, Lightning Experience as well as Salesforce platform architecture, out of the box functionality, configuration, and customization. Excellent communication(written and verbal) and organizational skills. Knowledge of Salesforce and object-oriented approaches in designing, coding, testing, and debugging programs. Proven ability to analyze, design, and optimize business processes via technology and integration. Strong functional understanding of object-oriented databases and systems. Ability to develop requirements for applications based on user input and needs. Ability to learn quickly, contribute to a team effort and work on multiple, time-critical projects simultaneously. Logical, process-oriented thinker with a natural sense of urgency. Strong problem solving, priority setting, multi-tasking, analytical and collaboration skills. Able to sit at a computer for up to 8 hours a day doing repetitive motions on a keyboard. Able to lift up to 25 pounds above shoulder height.Experience At least 3 years of working on the Salesforce platform in an admin capacity. Previous experience with Salesforce in the software/IT vertical is strongly preferred. Experience working with Salesforce Nonprofit Success Pack (NPSP) and/or Salesforce Marketing Cloud is preferred.Education/Certifications Bachelor’s degree in Computer Science, Information Systems, or another related field required. Master’s Degree in Computer Science, Information Systems, or another related field is a plus. Certified Salesforce Administrator required.LanguageProficiency in spoken and written English. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Safeguarding PolicyFH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on relevant experience, internal equity and budgetary allowances.BENEFITS OFFEREDMedical, Dental, Vision - employee benefits paid401K with up to 4% employer matchPaid commuter benefits11 paid HolidaysFlexible Telecommute policyYou get your birthday off paidVacancy expired!