ServiceNow Service Mapping Administrator

Mandatory Certifications:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist (CIS) – Discovery – big plus

• Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources
• Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-servers
• Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies
• Define, create, and manage Service Mapping infrastructure, including patterns
• Create and maintain Service Mapping-related documentation
• Design, develop, and deploy new Service Mapping functionality
• Ensure that Service Mapping is performing as expected
• Ensure Service Mapping meets it requirements, including schedule scope, schedule completion and CMDB data population
• Define, create, and monitor Service Mapping health reports and dashboards
• Identify, investigate and resolve Service Mapping issues in a timely manner
• Design, implement, and manage Service Mapping integrations with other systems
• Keep Service Mapping aligned with other methods of populating the CMDB
• Raise awareness and provide guidance to improve the understanding of Service Mapping and how it updates the CMDB
• Ensure Service Mapping meets both the current and anticipated scope
• Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
• Communicate technical challenges and solutions to both technical and non-technical audiences

• Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB
• 3 years hands-on experience designing, implementing, and managing ServiceNow Sevice Mapping
• Experience developing, documenting, implementing, and maintaining ServiceNow Service Mapping governance processes, procedures, policies and related documentation
• Strong understanding of application architecture
• Experience mapping large and complex applications
• Strong understanding of ServiceNow Discovery and how it integrates with Service Mapping
• Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, Discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
• Familiarity with XML and JSON/script language concepts
• Experience working with IT Application Owners and Enterprise Architecture to ensure effective Service Mapping solutions
• Experience mapping cloud resources to applications
• Experience with Java scripting
• Strong analytical and problem-solving ability
• Resourceful, takes the initiative to accomplish goals and objectives
• Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – Service Mapping
• ITIL Foundation Certified
• ServiceNow Certified Implementation Specialist (CIS) – Discovery is a plus