Director, Software Development & Engineering (MachineQ)

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryAs the Director of Engineering for Application Infrastructure, you will bring your technical and engineering leadership skills to ensure the continued success of our SaaS IoT product portfolio. This role will partner closely multiple product engineering groups within the organization and will lead an incredible team of infrastructure, site reliability (SRE), and DevOps engineers.Job DescriptionMachineQ, a Comcast company, is creating the platform and products that will deliver the Internet of Things (IoT) services of the future. We are looking for a growth minded, action-oriented Director of Engineering with a broad background in building cloud infrastructure and operating complex distributed systems by promoting system observability, metrics, and reliability. Reporting to the Head of Engineering, you will thrive in a fast-paced, agile environment and support an engineering culture where innovation is balanced with predictable delivery and operational excellence. Core Responsibilities

• Lead the development, maintenance, and operations of common development and production product infrastructure across all MachineQ products.
• Set the technical direction for the team and anticipate scaling-related challenges via thoughtful planning, modeling, and load testing.
• Design and drive the implementation of long term strategic technical initiatives to meet business, product growth targets, and SLA targets.
• Contribute to the architecture of MachineQ products by partnering with product teams to ensure the systems can meet security (DevSecOps), availability, and performance targets.
• Assist with the monitoring, tracking, and analysis of infra and application performance metrics.
• Set organizational standards by evangelizing automation methods, promoting the capture of appropriate metrics, and increasing the observability of applications.
• Ensure that complex production issues get the appropriate engineering support to minimize impact to customers.
• Organize the team to provide rotating on-call production support and take the lead in high severity incidents that involve multiple teams or services.
• Other duties and responsibilities as assigned.

• BS (or higher) in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience
• Minimum of 2 years of people management experience with an engineering team
• Demonstrated experience scaling customer facing SaaS applications and cloud infrastructures from 100s per second to 1000s per second to 10000s per second.
• Experience building and deploying distributed and robust cloud native (Azure, AWS, GCP) infrastructure and applications.
• Previous experience as a software developer, preferably domain expertise within reliability engineering and/or high availability/throughput production environments.
• Demonstrated experience with containerization and microservices solutions (e.g Kubernetes, Azure Kubernetes Service, Amazon EKS, Amazon Farsgate).
• Experience operating and scaling structured relational databases (e.g. PostgreSQL, Azure Database for PostgreSQL, Amazon RDS), unstructured data stores (e.g. MongoDB, DynamoDB), and time series databases.
• Experience operating, deploying, and scaling event streaming platforms (e.g. Apache Kafka, Azure Event Hub, AWS Kinesis/SQS).
• Experience operating, deploying, and managing queueing infrastructure (e.g. RabbitMQ, Azure Service Bus, Amazon SQS).

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.