16 Sep
Field Service Technician
Washington, Yakima , 98901 Yakima USA

Vacancy expired!

The Field Service Technician II has a proven electronics background with at least 2 years’ experience in a lesser role or 3 years’ experience in a casino technical role. This position is responsible for the servicing, installing, converting, upgrading and preventative maintenance of all AGS gaming equipment. The Field Service Technician II position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Field Service Manager.

Responsibilities

Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.

Part of advanced support team sent in to troubleshoot and resolve technical problems

Performs site surveys at new Class II or Class III locations and functions a primary liaison with IAA for communicating project requirements

Expert contributor to field service message boards, and provides documentation for technical assistance with known problems

Completes all required PM in a timely manner without prodding

Can easily identify replacement parts and their associated part numbers

Must be skilled at performing all gaming specific work orders

Will complete Site Surveys (Technical Info tab) for basic work orders

Performs project management activities for basic work orders

Good understanding of computer networking infrastructure

Good familiarity of all AGS slot platforms and electronic table game equipment

Strong working knowledge of slot cabinet topography and can diagnose and troubleshoot problems from top to bottom of machine

Performs preventative maintenance and general maintenance on AGS slot machines and cabinets

May participate in installs or removal of old machines

Completes all reports and paperwork in a timely manner

Must have excellent customer service skills

Skills/Requirements

High School diploma or GED required

Minimum of 2 years’ experience as a Field Service Technician I or 3 years’ experience working in a technical gaming environment

Requirement to obtain licensing approval by tribal and/or state gaming regulators

Mechanically inclined; ability to use hand tools

Must be able to move 75 lbs assisted

Will provide technical support to Field Service Technician I

Must have a good working knowledge of customer’s policies and procedures prior to performing work orders

Advanced understanding of AC/DC electronics; must pass AGS online AC/DC electronics course

Can use a multi-meter to troubleshoot electrical issues

Highly developed problem solving skills

Understands networking with CAT5 and fiber

High proficiency in multi-platform installs/upgrades/theme changes

Some working knowledge of the difference between Class II and Class III

Basic understanding of computer networking

Note: All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (Physical)

Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS in an equal opportunity employer

Vacancy expired!


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