Field Service Technician
Vacancy expired!
The Field Service Technician II has a proven electronics background with at least 2 years’ experience in a lesser role or 3 years’ experience in a casino technical role. This position is responsible for the servicing, installing, converting, upgrading and preventative maintenance of all AGS gaming equipment. The Field Service Technician II position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Field Service Manager.
Responsibilities
Can provide technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.
Part of advanced support team sent in to troubleshoot and resolve technical problems
Performs site surveys at new Class II or Class III locations and functions a primary liaison with IAA for communicating project requirements
Expert contributor to field service message boards, and provides documentation for technical assistance with known problems
Completes all required PM in a timely manner without prodding
Can easily identify replacement parts and their associated part numbers
Must be skilled at performing all gaming specific work orders
Will complete Site Surveys (Technical Info tab) for basic work orders
Performs project management activities for basic work orders
Good understanding of computer networking infrastructure
Good familiarity of all AGS slot platforms and electronic table game equipment
Strong working knowledge of slot cabinet topography and can diagnose and troubleshoot problems from top to bottom of machine
Performs preventative maintenance and general maintenance on AGS slot machines and cabinets
May participate in installs or removal of old machines
Completes all reports and paperwork in a timely manner
Must have excellent customer service skills
Skills/Requirements
High School diploma or GED required
Minimum of 2 years’ experience as a Field Service Technician I or 3 years’ experience working in a technical gaming environment
Requirement to obtain licensing approval by tribal and/or state gaming regulators
Mechanically inclined; ability to use hand tools
Must be able to move 75 lbs assisted
Will provide technical support to Field Service Technician I
Must have a good working knowledge of customer’s policies and procedures prior to performing work orders
Advanced understanding of AC/DC electronics; must pass AGS online AC/DC electronics course
Can use a multi-meter to troubleshoot electrical issues
Highly developed problem solving skills
Understands networking with CAT5 and fiber
High proficiency in multi-platform installs/upgrades/theme changes
Some working knowledge of the difference between Class II and Class III
Basic understanding of computer networking
Note: All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (Physical)
Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS in an equal opportunity employer
Vacancy expired!