ENTRY LEVEL Customer Service Rep

Job Description: (In office position)CSR I: 1-3 years of call center experience 40-60 inbound Calls Per Day – 8 minute handle time

Responsible for handling all new work Orders and Existing Work Orders

liaison between clients and network of vendors

Develop and maintain positive client relations required to ensure superior client satisfaction

Receive and handle customer calls and email requests for services

Manage real-time inquires while keeping track of and responding to commitments

Escalate all disputes or un-satisfied service confirmations in a timely manner

Remain on the queue and address all requests and customer questions

Enter information into our database and ensure consistency and accuracy

CSR II: 3+ years of call center experience All duties listed above

Affiliate Support Training

May assist on special projects from time to time

Qualifications: High school diploma required

Ability to type 35 wpm at minimum required

1-5 years of Call Center Experience: The more call center experience a candidate has the more likely they will be considered as a CSR II.

Open to people with no call center experience if they have a strong CSR BG ( Retail, Sales, Restaurants )

Strong job tenure

Needs to have a “Troubleshooting Mentality”, Someone who thinks quick

Training Schedule for first 1-2 Weeks: M-F 7am - 4pm Post Training Schedules: Hours of operation 4am-9pm 7 days a week. Candidate gets to select schedule of choice at time of offer. Can choose 4x10s or 5x8s. Quarterly shift bid moving forward. Incentives:Brand New Building Near the Airport which sits 270 people!

Nice Patio Area with Lounge Seating

Kitchen stocked with Coffee, Water and Tea

Market Snack bar stocked with food for purchase

Game room for breaks

SMS Pays for a portion of health Benefits once converted full time

Jeans and T-shirts are permitted

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.