Customer Service Representative

PDS Tech, Inc. is seeking a Customer Service Representative in Huntington Beach, CAJob Summary:Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.

Duties:Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.);

Answer customer inquiries in a timely manner;

Maintain customer relations;

Remedy customer issues;

Communicate and coordinate with internal departments;

Act as backup for front desk (i.e., covering phones, greeting visitors);

Cold call customers;

Work with customers to understand and anticipate future needs.

Experience:2-4 years

Has developed knowledge and skills through formal training or considerable work experience

Entry level often for those with work experience in the skill area

Works within established procedures with a moderate degree of supervision

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Education:Requires a high school diploma or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.