Front Desk Supervisor
Vacancy expired!
Job Description
As the Front Desk Supervisor for Westgate Resorts, you will be responsible for Supervising the Front Desk, Night Auditors and Guest Services Agents. We are looking for a passionate, task-focused leader who has what it takes to be successful!
Responsibilities- Schedules and directs Front Office team members as needed.
- Serves as Manager of Duty in the absence of the General and Front Office Manager.
- Greets, registers, assigns rooms to guests and inputs information into property management system.
- Collects and posts security deposit as each guest checks in.
- Explain room charges to guest and accepts payment by cash, check or credit cards. Issues room keys.
- Checks guests out of property management and phone system.
- Answers all phone calls to the front desk and operator, transfers calls as needed.
- Turns on or restricts guest phones as needed.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
- Remains aware of room occupancy and availability.
- Computes bills, collects payments, and makes change for guests.
- Handle and count cash and process credit card payments and credits.
- Posts charges including rent, phone, and miscellaneous fees to guest folios.
- Balance all cash, credit card and other postings to the daily report at end of shift.
- Coordinate with housekeeping when VIP Guests arrive
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Requirements:Must have schedule flexibility; Nights, Weekends, and Holidays.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLSAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.Additional Information
Requirements:· Must provide proof of being fully vaccinated against COVID-19 prior to start of employment
Why Westgate?· Comprehensive health benefits – medical, dental and vision
· Paid Time Off (PTO) – vacation, sick, personal
· Paid Holidays
· 401K with generous company match
· Get access to your pay as you need it with our Daily Pay benefit
· Wellness Programs
· Tuition Assistance
· Fun, family culture
· Employee Assistance Program (EAP)
· Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
· Advancement & development opportunities
· Community Involvement Programs
· Safe working environment where all Team members are COVID19 vaccinated
Vacancy expired!