17 Sep
Service Desk Technical Support Analyst
Kentucky, Louisville , 40201 Louisville USA

Vacancy expired!

Software Guidance & Assistance, Inc., (SGA), is searching for an Service Desk Technical Support Analyst for a Contract assignment with one of our premier Financial Servicesclients in Louisville, KY. Responsibilities :

  • Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
  • Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrades as required.
  • Logs all issues with appropriate documentation as requested by Level II and III support teams.
  • Routes calls to appropriate support teams as per described troubleshooting steps.
  • Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
  • Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
Required Skills:
  • Experience working within a Global Service Desk
  • Supporting End Users
  • Diagnosing/Troubleshooting hardware and software issues
  • Strong communication, both written and verbal
  • Resolving Application Problems
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us athttps://sgainc.com. EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

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