18 Sep
ServiceNow Service Mapping Administrator
Vacancy expired!
Mandatory Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) – Discovery – big plus
- Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources
- Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-servers
- Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies
- Define, create, and manage Service Mapping infrastructure, including patterns
- Create and maintain Service Mapping-related documentation
- Design, develop, and deploy new Service Mapping functionality
- Ensure that Service Mapping is performing as expected
- Ensure Service Mapping meets it requirements, including schedule scope, schedule completion and CMDB data population
- Define, create, and monitor Service Mapping health reports and dashboards
- Identify, investigate and resolve Service Mapping issues in a timely manner
- Design, implement, and manage Service Mapping integrations with other systems
- Keep Service Mapping aligned with other methods of populating the CMDB
- Raise awareness and provide guidance to improve the understanding of Service Mapping and how it updates the CMDB
- Ensure Service Mapping meets both the current and anticipated scope
- Develop and maintain plans for both project and operational activities and provide project or operational briefings / updates as needed
- Communicate technical challenges and solutions to both technical and non-technical audiences
- Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB
- 3 years hands-on experience designing, implementing, and managing ServiceNow Sevice Mapping
- Experience developing, documenting, implementing, and maintaining ServiceNow Service Mapping governance processes, procedures, policies and related documentation
- Strong understanding of application architecture
- Experience mapping large and complex applications
- Strong understanding of ServiceNow Discovery and how it integrates with Service Mapping
- Experience must include knowledge of, and the ability to properly interpret and act on, CI IRE rules, Discovery logs (e.g.: errors), patterns and probes (e.g.: debugging)
- Familiarity with XML and JSON/script language concepts
- Experience working with IT Application Owners and Enterprise Architecture to ensure effective Service Mapping solutions
- Experience mapping cloud resources to applications
- Experience with Java scripting
- Strong analytical and problem-solving ability
- Resourceful, takes the initiative to accomplish goals and objectives
- Excellent communication (written and verbal) and interpersonal skills with technical and non-technical audiences
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) – Service Mapping
- ITIL Foundation Certified
- ServiceNow Certified Implementation Specialist (CIS) – Discovery is a plus
Vacancy expired!