IT Support Analyst - Service Desk

A SERVICE DESK ANALYST WILL - Answer calls/emails/chats and provide technical assistance to our customers - Escalate and route issues to other teams if necessary - Track issues and update tickets to resolution A typical day will involve taking calls and emails from customers and striving to resolve the issue or process their request. We value a collaborative environment where every member of the team pitches in to help each other out.YOU SHOULD HAVE - Strong communication and interpersonal skills with technical and non-technical clients - Experience with providing technical support in a corporate environment - Strong organization skills and an ability to follow issues/tasks to completion - Passion for providing great customer service In short, we're looking for people who love to learn new things, have a massive amount of curiosity, and are motivated to make a difference. Things don't stay the same around here for very long, so we are always learning and growing. We are committed to continuously improving and take pride in solving problems for our customers. IT WOULD BE NICE IF YOU ALSO HAD - Associate's degree in Information Technology or related field - 2+ years of experience with Apple & Microsoft operating systems (primarily Windows 10), Exchange and Microsoft Office. - Experience supporting Citrix Virtual Desktops - Technical Certifications (A+, Network+, Security+, CCNA, etc)If interested apply or send resume to egeise@apexsystems.comEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.