19 Sep
Help Desk Analyst I
Iowa, Bettendorf , 52722 Bettendorf USA

Vacancy expired!

Description You're the perfect candidate for this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is based in the Bettendorf, Iowa area and is a long-term contract / temporary to hire opportunity.Key responsibilities- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally- Manage correspondences on technical help tickets submitted via phone, email, and walk-ups- Independently investigate and implement solutions to technical issues - Identify recurring technical issues and propose solutions to address the root of the problems Requirements - Experience with IT support ticketing systems- Understanding of basic networking concepts- Strong familiarity with Basic Network Troubleshooting- Proven knowledge of Professional Phone Etiquette- Call Center Customer Service experience- Customer service experience preferred- Phone Etiquette experience- Foundational knowledge in Basic Troubleshooting- Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications- Ability to recognize, evaluate, and resolve problems effectively- Demonstrated knowledge of user administration and bug fixing in a client server environment Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

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