IT Helpdesk and Call Center Analyst - Remote

Zachary Piper Solutions is seeking a IT Call Center/Helpdesk Analyst to join a long-term, multi-year federal program in Lakewood, CO. The IT Call Center/Helpdesk Analyst will work permanently remote, but must live local to Lakewood and have the ability to go onsite on an occasional, as-needed basis (less than 10% onsite).Responsibilities of the IT Call Center Analyst include:• Provide Tier 2 and Tier 3 IT support • Manage and resolve Help Desk support tickets using ServiceNow Ticketing System• Reimage, configure, and deploy desktop applications• Perform basic setup of mobile devices• Distinguish between application issues and system/network issuesQualifications for the IT Call Center Analyst include:• 3+ years of experience in Help Desk, IT Support, Desktop Support, or Call Center• Experience in ServiceNow Ticketing System• Experience in MS Windows 10, MS Teams, and Office 365• Must be a clearable US citizen eligible for a Security ClearanceCompensation for the IT Call Center Analyst include:• Salary Range: $40,000 - $47,000• Full Benefits: PTO, Paid Holidays, Cigna Medical, Dental, Vision, 401k with ADPTSKeywords: desk top, desktop, desktops, support, help desk, helpdesk, help-desk, it, information technology, specialist, technical, technology, tier 2, tier ii, tier 1, tier I, tier 3, tier iii, ticket, tickets, active directory, password, service desk, service, field service, windows, Microsoft, azure, systems, system, software, network, troubleshoot, technician, incident, problem, request, issues, servicenow, service now, snow, remedy, hardware, computer, computers, laptop, lan, wan, network, networks, networking, cisco, vpn, wan/lan, lan/wan, sccm, sscm, mcafee, energy, environmental, federal, government, clearable, dod, defense, clearance, security clearance, secret, ts, top secret, top-secret, active secret, public trust, doe, department of energy, permanent, hybrid, remote, fully remote, 100% remote, work from home, wfh, remotely, comptia, a+, network+, sharepoint, windows 10, ad, passwords, intune, bitlocker, bit locker, lakewood, denver, colorado, co, aurora, office 365, teams, ms teams, microsoft teams, microsoft office 365, office365, o365, windows10, win10, windows, call center, it support, desktop support, desktop, support, wapa, server, servers, application, applications, mobile, mobile device, android, iphone, apple, mac