19 Sep
Massachusetts,
Woburn
, 01801
Woburn
USA
Vacancy expired!
Position Title: Lab Computing Analyst/Help DeskLocation : Woburn MA12 months ContractPOSITION SUMMARYLab IT Analyst is responsible for supporting the daily operation including helpdesk ticketing, IT support for laboratory and manufacturing and remote access systems. The Lab IT Analyst is also responsible for supporting projects and resolving support requests while meeting customer satisfaction and continuous service delivery demands.Job Description• Implements, monitors and provides technical support of customer laboratory environments, typically integrated with instrumentation• Administers and assures connectivity of customer’s Operating System based platforms• Works with Lab managers/ Key lab users to manages Lab Computing aspects of On-boarding, retirement and relocation of equipment• Implements Windows based security, including but not limited to: the lab environment and customers’ needs• Analyzes, identifies, and implements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs• Acts as the technical support contact for field service engineers and external vendors, but not limited to, on-boarding, retiring, troubleshooting client instrument and information technology issues• Supports management in the development and implementation of training initiatives for Services personnel• Document procedures, policies, troubleshooting and best practices• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment• Responds to Lab software/hardware related inquiries• Escalates IT issues that are not resolved via regularly identified support channels.• Shares technical and process updates• Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.• Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively.• Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.Qualifications:• Bachelors of Science in Computer Science, Life Science or equivalent industry experience• 2+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems• Experience with virtual machine support• Experience with scientific instrumentationRequired Skills:• Win 7 – Win 10 Operating systems platform – Troubleshooting• Microsoft Office 2013 and O365, Skype for business• McAfee antivirus• Symantec Management / Altiris or SCCM software deployment & management tool• Remote desktop / TeamViewer• Cisco AnyConnect / VPN• Call recording, Ticketing system such as ServiceNow or Remedy Force• General knowledge of Active Directory functions.• Basic Network printers / copiers troubleshooting• Basic Networking troubleshooting / firewall knowledge a must• Working in a lab environment a plus• Excellent verbal and written communication skills.• Great team player• Excellent customer service skills complimented by an ability to listen to and interpret client requests.• Ability to work independently• Ability to troubleshoot complex instrument and technology issues.• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.• Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.
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