Director, Business Systems Analysis
Vacancy expired!
Company DescriptionEpsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.Job Description
It's all about the customer. As a Director Business System Analysis, you will be responsible for managing a large team of BSAs both directly and indirectly. These business analysts will own and drive client deliverables relative to our multi-channel marketing engagements using Epsilon's market leading PeopleCloud Customer platform. This role requires you to have both operational and business expertise where we will need you to act as a primary liaison between the business analysis group and the various organizational stakeholders. You will play a key role in growth, mentoring and grooming this team of business analysts apart from managing the day-today operations. In addition, you will also be expected to familiarize yourself on Epsilon's market- leading PeopleCloud Customer platform and contribute to client engagements.What you'll do as a CRM, Director Business System Analysis- Direct and Manage and an organization of Business Systems Analysts, which includes providing leadership and mentoring, soliciting, and providing feedback, completing performance appraisals, interviewing, and hiring BSAs
- Oversee daily operations of the team and ensure organizational KPIs are met
- Direct the team in the development and implementation of organizational policies, procedures, and programs
- Manage team structure, workforce planning, career development, training, planning and budget
- Manage conflict, balance stakeholder expectations, and navigate and lead associates in a complex cross functional organization to get work done
- Develop and maintain relationships within the organization and/or with external partners and understand the unique needs of each partnership
- Direct Business Systems Analysts to adopt and leverage best practices, standards, and methodologies, around business analysis and data analysis
- Participate and contribute to organizational initiatives around people, culture, and operational excellence
- Support and drive organization objectives and key results in Business Analysis domain.
- Define, adopt, and enforce business analysis delivery standards and best practices
- Solve complex business problems and come up with ideas to address the challenges
- Recognize and manage new business opportunities
- Provide direction to individual contributors
- Communicate effectively across the organization
- 15+ years of relevant business analysis work experience in the database/ data driven marketing technology space
- 5+ years of relevant management/leadership experience managing medium to large sized teams
- Excellent understanding of CRM, Marketing concepts and various marketing channels like Direct Mail, Email, Mobile, etc.
- Excellent understanding of data warehouse and data mart concepts
- Ability to direct and lead the documentation of business requirements, functional specifications, and other client deliverables
- Ability to lead a team to meet organizational vision and objectives
- Ability to multi-task, prioritize and quickly change priorities.
- Ability to work independently and manage communication to all organizational levels
- Ability to work collaboratively with global teams.
- Ability to lead a team of BSAs and mentor them through projects and support their career growth
- Ability to effectively navigate and lead a cross functional organization to get work done
- Excellent drive and initiative, and sense of personal accountability
- Excellent knowledge of at least one of the domains- Healthcare, Retail, BFSI
Vacancy expired!