19 Sep
Helpdesk Technician ( Remote )
Vacancy expired!
VALiNTRY is seeking a Fully Remote Helpdesk Analyst with Active Directory and Office 365 exprience. JOB RESPONSIBILITIES (include but are not limited to):
- Troubleshoot and resolve IT issues for staff and programs on day to day basis
- Create new user accounts via Microsoft Active Directory
- Document IT tickets and resolution of problem(s) in ticketing system
- Assist with periodic computer asset inventory, disposal and associated cost information.
- Working with Third Party Product, Maintenance & Support Technical Partners
- Provide staff training around use of desktops and Office 365 applications
- Review all IT policies with current and new staff members
- Experience with desktop operating systems: Windows 7/Windows 8.1
- Network experience: TCP/IP, DHCP, Routing, Firewalls, Proxy Servers, Internet Content filtering, wireless networking, structured cabling
- Experience providing phone support
- Security Management experience with virus protection, encryption technologies and secure database technologies would also be a plus
- Experience with Microsoft Active Directory would be preferred, with knowledge of least how to add/remove people to/from the directory and similar simple changes
- Experience with Office 365
- Experience with supporting application and MS Exchange hosted services would be preferred
- Ability to manage multiple tasks
- Excellent organizational and communication skills
- Flexibility and willingness to respond to issues and problems as needed
- Experience with Connectwise ticketing system is a plus
Vacancy expired!