22 Sep
Service Delivery Manager II
Iowa, Davenport , 52801 Davenport USA

Vacancy expired!

Act as Single Point of Contact (SPOC) for a large global Service Desk programResponsible for day to day delivery of all Service Desk and associated operationsProvide leadership, direction and coach/mentor team Implement, monitor and adhere to Best PracticesImplement process improvementsManage to Scope of Work and Change of ScopesAssist with new launches or new business with client(s)Assist with invoicing Additional Notes:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Bachelor's degree or four year equivalent preferredMinimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operationsExperience with leading high quality Service Desk programs in multiple sites across the globeIn-depth understanding of ITO or BPO industry dynamics and best business practicesCritical thinking and problem solving skillsHigh tolerance/evolved ability to lead and manage ambiguous situations and very demanding clientsExcellent relationship skillsSuperior verbal, written, facility and presentation skillsCollaboration and team leadership abilitiesEffective time and project management skillsITIL Foundations experience a plus (for ITO Service Delivery)Some travel could be required to attend high level client meetingsMay require additional project-specific training

Vacancy expired!


Related jobs

Report job