Operations Agent

TO APPLY PLEASE VISIT https://www.pegasusanc.com/careers/

Pegasus Aviation Services, LLC is a leading provider of maintenance, passenger, ramp, and cargo services to the global aviation industry. Headquartered in the crossroads of the world – Anchorage, AK – Pegasus serves air carriers from around the world, promptly and efficiently. We are The Solution.

SUMMARY

Operations Agents are responsible for working Operations and assisting the company meet goals through the provision of services specific to customer airlines.

This position is an hourly, non-exempt position with salary dependent upon experience and job performance. This position reports to the Operations Manager.

Essential Duties

Provide flight operations assistance to Customer airline crewmembers

Communication skills essential

Coordinate crew movements with local hotels and transport companies

Provide timely updates to Pegasus Intranet for Customer airlines

Monitor movements of Customer aircraft to ensure timely and correct arrival

Information provided to Pegasus staff to ensure manpower coverage available

Liaise with Customer airline staff as required

Carry and operate a radio/pager as required

Assist other Pegasus departments as required

Must maintain a pleasant and professional demeanor at all times

Accuracy when working with numbers a must

Miscellaneous duties as assigned

Minimum Qualifications:

Demonstrated high level of expertise in Windows based computer programs, i.e. Excel, Word

Previous customer service experience

Prior experience in airline operations

Possess a valid driver’s license

Be at least 18 years of age

Good communication skills

Must be a U.S. citizen or show proof of right to work in the U.S.

High School graduate or GED

Must be able to obtain airport badge with US Customs clearance

Must be willing to work occasionally in inclement weather

Must possess excellent communication skills

Ability to lift 50 pounds comfortably

Able to fluently read, write, speak and understand English

Friendly and outgoing personality

Ability to work under stressful situations and tight time constraints in a fast paced environment

Flight crew and customer relationship skills a must

Must present a clean and neat work area to our customers

Attention to detail

Self-motivated, team player

Required to work nights, weekends, holidays, and varying schedules

Be well groomed and follow uniform policy.

Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test

Preferred Qualifications:

Preference given to those that have previously handled Pegasus specific customers and have airline experience.

Aircraft Dispatcher Certificate

Background position skill ranking areas:

Language Skills:

Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Write routine reports and correspondence.

Speak effectively one-to-one and before groups of customers or employees of the organization

Math skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities:

Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.

Deal with problems involving a few concrete variables in standardized situations.

Physical Demands: moderate.

The OPS Agent on occasion may lift or move with help up to 200 pounds, and/or more frequently lift or move 70 to 100 pounds, and constantly lift or move up to 50 pounds the OPS Agent is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The OPS Agent may be required to climb, sit, and balance.

While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

The agent is frequently required to climb stairs, bend at the waist, kneel, crouch or stoop. Specific vision abilities required by this job include close vision and color vision.

The OPS Agent is occasionally exposed to outside weather conditions.

The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. During aircraft arrival the OPS Agent will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.

Fair Labor Standards Act Status: Nonexempt or hourly

The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.

AN EQUAL OPPORTUNITY EMPLOYER

We are Equal Opportunity Employers. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053. The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance. Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation. Reasonable accommodation requests are considered on a case-by-case basis.

In order for our company stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance.

If interested in the position please apply online https://www.pegasusanc.com/careers/

Competitive Pay | Comprehensive Benefits | Career Growth Opportunities