26 Sep
Solution Delivery Manager
Vacancy expired!
- Be the voice of Deloitte customers
- Monitor and manage all facets of global client commitments
- Responsible for overall success of client engagement
- Ability to learn and adapt to rapidly changing cybersecurity landscape impacting global operations for Fortune 100 companies
- Work with operational owners and managers to identify issues, performance levels, and potential improvements
- Develop and promote key metrics and reporting for the service to measure and publish results over time
- Develop project plans, holding key stakeholders accountable to project dates and timelines
- Work closely with sales staff and operational teams to develop level of effort estimates for proposed client engagements
- In conjunction with other business operations partners, responsible for internal ops briefing of responsible personnel, including creation of appropriate briefing material based on Statement of Work
- Responsible for all aspects of client engagement, including initial briefing, operational scheduling, schedule adherence, expense reporting, expense adherence, time record approval, expense approval, and project close-out
- Continually adjust level of effort estimates based on actual labor spend to refine overall process, driving organization to industry standard
- Analyze all data to ensure service level agreements and performance standards are maintained and customer requirements are consistently met
- Enforce and improve the operational systems, processes, and policies to support client deliverables
- Identify and resolve issues and conflicts across the operational organization
- At least 5 years' experience in Service Delivery, Customer Success, or Technical Account Management within the consulting field
- Proficiency in MSSP or Managed Service Provider technology and best practices
- Bachelor's degree in computer science, information management, or information security
- Proficiency in ITIL standards
- Passion and ability not to settle with status quo
- Highly detail oriented and extremely organized
- Excellent verbal and written communication skills, including experience communicating with and influencing senior business executives
- Excellent presentation skills, including demonstrated experience presenting and influencing senior business executives
- Ability to handle complex customer situations and to interact with all levels of personnel
- Deep understanding of Windows and Linux operating systems
- Deep understanding of traditional Windows Active Directory network architecture and design
- In-depth knowledge of networking technologies (e.g., TCP/UDP, Ethernet, VLANS, ports, protocols)
- Knowledge of cloud infrastructure (e.g., AWS, Azure)
- Proficiency in Microsoft Office suite of products
- Knowledge of NetSuite, other cloud-based CRM products
- A fast-learner, requiring minimum supervision with the ability to solve complex challenges
- Strong interpersonal skills
Vacancy expired!