Stay Aspen Snowmass - Vacation Specialist
Vacancy expired!
Job Description
The Vacation Specialist assists and serves guests with vacation packages in Aspen/Snowmass and acts as a liaison between the hotel/property management company and customers. This position generates revenue from in-bound calls; handles special requests and any additional customer service of the assigned reservation queue, within the framework of the Reservations Department.
Essential Job Functions Respond to inbound telephone inquiries regarding travel reservations by building personal customized vacation package for all aspects of their vacation, including lodging, air transportation, ground transfers, rental cars, lift tickets, ski school, travel insurance, equipment rentals, and other activities Continuous follow up on booked reservations Conduct follow-up calls to current customers to inform them about their reservation and/or special request status when necessary Maintain conscientious work performance and promote the hospitality offered by Stay Aspen Snowmass with courteous, friendly, professional service Maintain thorough working knowledge of SAS properties, ASC activities, Inntopia software and Apollo systems Charge deposit/final payment on reservations booked Provide back up for the operator phone Assist with special event pass production Assist other departments when necessary Conduct outbound calls concerning potential new revenue opportunities Other duties as assignedQualifications
College degree preferred Knowledge of Apollo/Smartpoint system with minimum 3 years hands on experience Sales experience within the travel related industry Working knowledge of Microsoft Office applications
Additional Information
Supervision Given and ReceivedSupervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the SAS - Sales Supervisor. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical DemandsAbility to be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
The physical demands described here are representative of those thatmust be metby an employee to successfully perform the essential functions of this job. Reasonable accommodationsmay be madeto enable individuals with disabilities to perform the essential functions.
This job descriptionis designedto indicate the general nature and level of work. Itis not designedto contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company /The Little Nell /Limelight Hotelis an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visitaspensnowmass.com/jobs/benefits
As of November 15 2021, Aspen Skiing Company, The Little Nell, and The Limelight Hotels will require all active employees to be fully vaccinated in the workplace. Read more about this policy via our employee safety page here
Vacancy expired!