29 Sep
Customer Service Representative
Alaska, Anchorage / mat-su , 99501 Anchorage / mat-su USA

Vacancy expired!

Click on the link to apply!https://careers-charliesproduce.icims.com/jobs/2585/customer-service-representative/job?mode=view

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, with distribution centers in Seattle, Spokane, Portland, Anchorage and Los Angeles. The secret to our 40 years of success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's provides a healthy employee stock ownership program, competitive Medical/Dental/Vision and Life Insurance plans. And our newest benefit offers Pre-Paid Fully Funded College Tuition to our employees and the dependent children of our employees!

This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Charlie's Produce is an Equal Opportunity Employer.

This position is responsible for coordinating and maintaining our program food service accounts. The position is responsible for pricing, maintaining bids and updating cost and price in our system, maintaining school orders and accounts, as well as cruise ships and military accounts. Addressing the needs and ensuring the satisfaction of our customers is our primary goal. The position is based out of our Anchorage office with the possibility of overnight travel.

Schedule

To be determined-Day Shift 8am-5pm

The Role

Customers Service Representatives are responsible for handling complaints, process orders, and provide information about products and services.

Essential Responsibilities Include, but Not Limited To

Provides timely and accurate information to incoming customer order status and product knowledge requests

Processes customer orders/changes/returns according to established department policies and procedures

Works closely with the credit department to resolve disputed credit items

Provides timely feedback to the company regarding service failures or customer concerns

Partners with the sales team to meet and exceed customer’s service expectations

Maintain a sound working knowledge of all markets and growing conditions

Notify and assist buyers, operations and sales support persons by communication of customer's needs and preferences.

Maintain effective, professional relationships with customers, vendors, and fellow employees.

Organize and provide assistance for special sales, promotions, seasonal items

Responsible for the administrative tasks required by the Retail Sales Team, including but not exclusive to pricing reports, order guide maintenance, correspondence with receiving teams for proof of delivery and order entry

Responsible for Quality and Food Safety

Position requires performing any combination of the following job duties:

Keeping abreast of market conditions and new items.

Meeting all company and sales profit objectives

Assist with labels and allocation when needed

Charlie’s Produce Total Compensation Package includes:

Competitive starting pay

Yearly review with possibility of increase based on performance and tenure

We recognize and reward hard work and commitment. Supplemental retirement plan through our Employee Stock Ownership Plan (ESOP)

Robust employee assistance program (EAP)

Vacation pay, paid holidays, and free onsite parking

Employer-covered College Program

401(k) available

Health and wellness benefits including medical, dental, and vision

Core Knowledge/Skills

Customer/Client Focus

Problem Solving Analysis

Time Management

Communication Proficiency

Teamwork Orientation

Technical Capacity

Required Experience

Advanced MS Office experience (Outlook and Excel)

Proven courteous phone manner

Prefers AS400 experience

Able to work flexible hours and days as required by the work load

Ability to multi-task while recording accurate information

Ten key by touch

Spanish bilingual a plus

Produce knowledge a plus

Supplemental Information

This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Charlie's Produce is an Equal Opportunity Employer

Vacancy expired!


Related jobs

Report job