11 Oct
Help Desk Technician L1- Grand Junction or Florence, CO
Vacancy expired!
We know there’s no such thing as a “perfect" candidate - Nor do we look for the right "fit" with us, we look for the
Add! We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment. Pax8 is proud to be a Colorado-Grown business that is expanding all over the globe! We have offices in Greenwood Village, Colorado Springs and Florence, CO. While we are in the process of building offices in Georgia and Texas as well, Pax8 is fully embracing the Hybrid work life synergy! We encourage all applicants authorized to work in the US to apply regardless of location as nearly all of our roles can be remote!Position Summary:The Help Desk Technician is an essential role, providing support to our partners’ end-users. They perform daily ticket management tasks for the initial ticket triage and issue restoration. The Technician directly interacts with customers to address their end-user issues and escalates to Help Desk Technician L2, if necessary. They create value for clients that will help preserve our partners’ reputation and business.Essential Responsibilities (includes, but is not limited to):- Serves as first point of contact for customers seeking technical assistance over the phone or through email
- Provides first tier help desk support for partners’ end-users by performing basic troubleshooting
- Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
- Investigates and resolves technical issues
- Follows up with customers to ensure their technical issues are resolved
- Updates our internal databases with information about technical issues and useful discussions with customers
- Shares customer feedback or suggestions with the appropriate internal team
- Two (2) years’ experience as a Customer Support Specialist or similar customer service role preferred
- Ability to diagnose and resolve basic technical issues
- Good understanding of computer systems, mobile devices, and other tech products
- Experience using help desk software and remote support tools preferred
- Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problems
- Ability to communicate professionally by phone and email
- Must be customer service oriented and patient to deal with difficult customers, and work well in a team oriented collaborative environment
- Demonstrates a technical awareness of network topology, protocols, and server connectivity
- High School Diploma/GED or equivalent work experience
- Comp TIA A+ certification
- ITIL certification
- Qualified candidates can expect a salary beginning at $35,000 or more depending on experience
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Vacancy expired!