Senior Desktop Support Technician- Apple/macOS
Vacancy expired!
At IRI, we deliver growth to clients based on big data—our predictive analytics and forward-thinking insights help CPG, OTC, health care, retailers, and media companies remain relentlessly relevant, capture marketing share, connect with consumers, and deliver market-leading growth. The convergence of our proprietary, on-demand cloud-based technology and our client-focused colleagues leads to a seismic shift in drivers of success in all industries.For IRI colleagues, we focus on the moments that matter. From meaningful work and impact to continuous improvement we challenge ourselves to grow both professionally and personally. You’ll feel a true sense of connection and purpose in your work and will craft the direction of your career in a highly personalized way. No matter the department you join, you’ll find yourself constantly growing and developing the skills of the future to deliver client growth. We believe in the undeniable strength that diverse people, culture, thought, and skill brings to our business, our clients, our people, and our communities. We are committed to nurturing a dynamic culture that embraces and celebrates openness, collaboration, creativity, equity, inclusivity, and growth for all.
What will I be doing? As a Sr. Desktop Support Technician- Apple/macOS, you will be responsible for the day-to-day support of Apple/macOS-based systems. This will include supporting end-user activities including triage, troubleshooting, password resets, software installation, hardware repair, and hardware deployment, including laptops, desktops, mobile devices, printers, video conference systems, and other conference room equipment. You will manage end-user support via phone, email, chat, ticketing, and remote administration. Job Responsibilities- Provide executive-level support to resolve technical problems via phone, email, and in-person
- Track and monitor incidents, service requests, and work orders to ensure timely resolution
- Research problems as needed to develop solutions
- Stay current with industry changes in hardware, software, support, and security
- Associate degree or equivalent work experience
- 1+ years of experience in Information Technology in an IT support function
- Must have previous experience supporting Executive Leadership/Senior Management
- Experience installing, configuring, administrating, and maintaining macOS desktop/laptop environment
- Experience installing, supporting, and using Microsoft products including MS Office, Office 365, One Drive, and Teams
- Strong analytical and organizational skills
- Exceptional customer service skills
- Additional experience supporting mobile devices using MS MDM preferred but not required
- Certifications desired but not required: Apple Certified Support Professional (ACSP), CompTIA A+, CompTIA, Network+
Vacancy expired!