16 Oct
Network Technician
Vacancy expired!
The Network Technician I position requires an entry-level, IT-focused individual with excellent communication and organizational skills. Under direct guidance, the Network Technician I will perform custom network support. This position requires the ability to work in a fast paced, changing environment while maintaining a high level of professionalism and customer focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES• Respond to assignments for ticketing system and document resolution• Installs and deployment of workstations• Assistance and troubleshooting of workstations, software and hardware• Software installs, upgrades and updates• Collaboration with team• Other duties as assigned.POSITION REQUIREMENTSCompetencies• Integrity and Trust – is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain• Customer Focus – is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect• Approachability – is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it• Listening – practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees• Composure – is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis• Self-Knowledge – knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn’t defensive; is receptive to talking about shortcomings; looks forward to balanced (+’s and –‘s) performance reviews and career discussions• Technical Learning – picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product or technology; does well in technical courses and seminars• Time Management – uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities• Perseverance – pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacksEducation, Qualifications & Experience• Two-year technical degree or equivalent experience• Must be able to lift up to 30 poundsJoin the BIG Team!BIG is a leader in information technology services and is always seeking motivated and professional individuals to join our team.Why Join Big?Competitive compensationMedicalDentalVisionFlexible Spending Account401K including Company MatchProfessional development and certifications What our team has to say about BIG:“What I like most about BIG is the people. It’s hard for me to believe I’ve been at BIG for 17 years and I think my fellow employees have a lot to do with that.”Sheridan Palmer“The best part about BIG is that every day is different and I work with some pretty amazing people.”Andrea Shue“The people who work for BIG is what I like most. They are a talented group of people I am so proud to be associated with.”Ken JonesVacancy expired!