16 Oct
Service Desk / Help Desk
Virginia, Vienna , 22181 Vienna USA

Vacancy expired!

THIS IS A DIRECT BANKING CLIENT REQ !

Those authorized to work WITHOUT sponsorship may please apply.

Reach Saakshi Sahni - 7039551070

Email resumes directly to Saakshi Sahni at saakshi(AT)zilliontechnologies(DOT)com

HELP DESK / SERVICE DESK

2 Years Role

Direct Banking client

10 days on site // 20 days remote work from home ( Hybrid work schedule)Hybrid Model position (rotation on site minimum 10 days per month, the rest of the time would be remote at their home location) Contractor needs to work on site at one of these locations when hybrid model begins.

Description:Responsibilities• Perform assigned tasks/activities of

Service Desk/Help Desk/Tech Support• Provide day-to-day support for the execution of the Service• Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities• Adhere to ISD practices, policies and procedures• Perform other related duties as assigned or appropriateQualifications• Knowledge and understanding of the information technology field• Basic skill troubleshooting and resolving technical problems• Exposure to enterprise systems, terminal knowledge and IT terminology• Exposure to solving routine or standard administrative, operational and/or system problems and issues• Effective verbal and written communication skills• Effective communication skills over the phone and through other digital channels (e.g. chat)• Advanced organizational, planning and time management skills• Ability to handle multiple tasks simultaneously with a high degree of accuracy• Strong customer service skills to resolve issues professionally and support customer needs.• Ability to work independently and in a team environment• Ability to demonstrate reliability in attendance and in appropriately observing shifts and schedules.• Desired - Knowledge of ITIL (Information Technology Infrastructure Library)• Desired - Strong enterprise ticketing experience with ServiceNow• Desired - Degree in a technical field.Required• 2+ years of experience working in a Service Desk/Help Desk/Tech Support environment• Experience in working remotely with high productivity with little to no supervision.• A dedicated workspace area/room, free from distractions (e.g., free from children, loud animals, music, TV interruptions).• Have a consistent and reliable high-speed hard wired internet connection which is not public or shared; Navy Federal will not provide or reimburse for this expense.• All equipment must be plugged into a surge protector.• Have a router that can easily and directly be connected to the computer so that ISD can perform remote diagnostics.• Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with minimal supervision

Please email resumes directly to saakshi(AT)zilliontechnologies(DOT)com 7039551070 Thanks,

Saakshi Sahni

Director - Business Development & Talent Acquisition

Zillion Technologies, Inc

Saakshi(at)zilliontechnologies(dot)com

Dial - 7039551070

Please email resumes directly to saakshi(AT)zilliontechnologies(DOT)com 7039551070

Vacancy expired!

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