16 Oct
IT Help Desk
Vacancy expired!
- 0 to 4 years of experience in Technical Voice Support
- Experience in remote technical support via telephone in a service/call center environment
- First Second level laptop/ desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Intune, SCCM client.
- Taking laptop and data back ups
- Ability to multitask handle tickets, chats calls.
- Knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches.
- Basic understanding of Active Directory, DHCP, DNS and networking concepts.
- This Job requires working in different Shifts including ServiceNow Service Now
- Prioritization of incidents and invoke Major Incident management process if required. Communicating major IT incidents to affected customers.
- 1st line application support and diagnosis
- Assisting the client with L1 /L1.5 Support activities
Vacancy expired!